CT Lottery Reports Issue with Terminal Response for Small Percentage of Scratch Tickets

Rocky Hill, CT/ July 31, 2023 – If you have a scratch ticket and believe the response is incorrect, please hold on to your ticket and contact the CLC or bring it to CT Lottery headquarters. The Connecticut Lottery Corporation (CLC) is advising players that there is an issue with the lottery terminal response when Retailers are manually validating scratch tickets by keying in the ticket number. The lottery terminal response may say the ticket has been Previously Paid.
We are working to resolve the issue, and apologize for the inconvenience. We will update the status of the correction of the issue on our website. The correction is planned to be in place by Tuesday morning, August 1st.
CLC strives to pay all valid prizes. Please contact us if you ever have any questions pertaining to the status of any ticket, scratch or draw game.
Any player who believes they may have had this circumstance happen to them since May should also contact CLC so we can investigate your occurrence.
Players should contact CLC at (860) 713-2700 or CTLottery.org if they have any questions.

About the Connecticut Lottery Corporation

The Connecticut Lottery Corporation (CLC) is a quasi-public state agency committed to generating revenue for Connecticut in accordance with the highest standards of public policy and social responsibility.

In fiscal year 2025, CLC awarded more than $1.3 billion in prizes, paid $81.9 million in commissions and incentives to its network of more than 2,800 retail partners, and contributed approximately $362 million to the state’s General Fund. Through the General Fund, CT lottery dollars support services and programs that benefit Connecticut residents and communities, including education, public health, public safety, and libraries.

Since 1972, the Lottery has contributed nearly $12 billion for the State of Connecticut.

Lottery purchases are limited to adults age 18 or older. Players must be at least 21 to place sports wagers.Help is available for problem gambling. Call (888) 789-7777 or visit ccpg.org.